Talking Avatar
An AI shopping assistant your customers can talk to
Put a shopping assistant with a realistic face on your store. Shoppers talk to it from any page, in their browser: it answers questions about products, sizes, shipping and returns, looks things up through your store's own API, and replies in their language.
- Finds products through your API
- Replies in the shopper's language
- $0.06 a minute
- One line to add to your store
An AI shopping assistant is an AI agent on an online store that helps shoppers find products, answers their questions and guides them toward checkout. With Talking Avatar Realistic Avatars voice agents, it's an agent with a photorealistic face and a voice: shoppers talk to it out loud from any page of your store, and a 5-minute conversation costs $0.30, with no subscription.
Who it's for
For stores whose shoppers ask before they buy
Fashion and footwear
Sizing, fit, materials and returns, answered out loud while the shopper is looking at the product.
Products that need advice
Electronics, beauty or outdoor gear: what suits the shopper, and what's in stock in their size or color, from your catalog.
Stores selling abroad
Shoppers ask in their own language and hear the answer in it, without a support team for every country.
Small teams
The same questions answered at any hour, with a transcript of every conversation so you see what shoppers ask.
How it works
From store to shopping assistant in an afternoon
- 1
Start from the Customer support template
Add your store's details, shipping and returns policy, key products and the tone you want, up to 20,000 characters. Pick a face and a Multilingual voice. Calls last up to 10 minutes by default.
- 2
Connect it to your store
Add tools for product search, stock and order status: endpoints of yours that the agent calls mid-conversation, or a Zapier, Make or n8n flow that calls your store's API (this part needs a developer or an automation). Up to 20 tools.
- 3
Add it to your store
Make a test call from the dashboard, then paste one script tag into your theme for a "Talk to us" button on every page. It works on any store that lets you add a script, including Shopify, WordPress, Webflow, Wix and Squarespace.
<!-- A "Talk to us" button in the corner of your store -->
<script src="https://app.talking-avatar.dev/embed.js"
data-agent="YOUR_AGENT_ID"
data-label="Ask Sam" async></script># Role & Objective
You are Sam, the shopping assistant for Acme Outdoor, on a
live video call with a shopper.
# Rules
- Ask what they're shopping for, then use search_products.
- Only mention products, prices and stock from the tool.
- Reply in the language they speak.
# Context
- Shipping: 2–4 working days, free over $50.
- Returns: free within 30 days, unworn, with the box.Name: search_products
Description: Search the catalog by what the shopper wants.
Endpoint: https://api.acme.com/agent/search
Parameters (JSON Schema):
{
"type": "object",
"properties": {
"query": { "type": "string", "description": "Like trail running shoes" },
"size": { "type": "string", "description": "Like 10" }
},
"required": ["query"]
}Example store instructions, a product search tool, and the button for your store. The agent calls your endpoint with the arguments, signed, and your reply (within 10 seconds) is what it tells the shopper.
What shoppers and your team get
A shopping assistant that talks, finds and hands off
Answers product questions
Sizing, materials, shipping and returns, from the store details and policies you write into its instructions.
Finds products
Searches your catalog through a tool that calls your store's own API, then tells the shopper what's in stock and what it costs.
Helps build the order
Through your endpoint: for example, it creates a cart or draft order in your store, and your store emails the shopper a checkout link.
Tracks orders
Looks up an order by its number and tells the shopper where it is and when it should arrive.
Speaks their language
It understands shoppers in their own language, and answers in it when you pick a Multilingual voice. Make a test call in yours first.
Hands over to your team
When it can't help, a tool can open a ticket in your help desk, and a post-call webhook sends every transcript to your system.
Before you start
What it does, and what it doesn't
It does
- Answers questions about products, sizing, shipping and returns, from the store details you give it
- Finds products, stock and prices through a tool that calls your store's own API
- Looks up an order by its number and tells the shopper where it is
- Understands shoppers in their language, and answers in it with a Multilingual voice
It doesn't
- Come as a Shopify app or sync your catalog: lookups need endpoints from your store, a developer, or a Zapier, Make or n8n flow
- Show product images or click on your page: it talks, with captions, and can't change the cart in the shopper's browser
- Take text chat or phone calls: shoppers talk with their microphone, in a web browser
- Remember earlier conversations: each call starts fresh
Pricing
$0.06per minute of conversation
Avatar, voice and AI included, billed per second from prepaid credits. No subscription, no setup fee and no fee per sale: you pay for the minutes shoppers talk. Set a monthly spending limit so a busy day can't surprise you. New accounts get $1 of free credits to try it.
What a shopping conversation costs
| Length | Cost |
|---|---|
| 2 minutes | $0.12 |
| 5 minutes | $0.30 |
| 10 minutes | $0.60 |
Optional: a custom avatar of your brand's presenter, $199 once; removing the "Powered by Talking Avatar" label, $19 a month.
FAQ
AI shopping assistant questions
Helping shoppers is one of several things a voice agent can do. See all voice agent use cases.
What is an AI shopping assistant?
An AI shopping assistant is an AI agent on an online store that helps shoppers find products, answers their questions and guides them toward checkout. A Talking Avatar shopping assistant does this out loud, with a photorealistic avatar that speaks every reply.
Does it work with Shopify?
Yes, as a website widget: paste one line into your theme. There's no Shopify app, so product search and cart actions need endpoints that call your store's API, built by you, a developer or a Zapier, Make or n8n flow.
Can it add products to the cart?
Only through your own endpoint. For example, a tool can create a cart or draft order in your store and have your store email the shopper a checkout link. It can't click buttons on your page or change the cart in the shopper's browser.
Does it know my catalog?
Only what you give it. Write your policies and key products into its instructions (up to 20,000 characters), and add tools so it can look up the rest live from your store.
Which languages can it speak?
It understands shoppers in their own language. To have it answer in that language, pick a Multilingual voice and keep "Reply in the language they speak" in its instructions. English voices speak English only.
How much does it cost per conversation?
$0.06 a minute, billed per second, so a 5-minute conversation costs $0.30. That includes the avatar, the AI model, speech recognition and the voice. There's no subscription; removing the watermark is $19 a month.
Can it use our brand's own presenter?
Yes. A custom avatar of your presenter is $199, one time, with their signed consent. Or pick a face from the library.
Give your store a face shoppers can talk to
Start from the Customer support template, connect your product search, and make a test call with your $1 of free credits.